Customer service ecosystem has grown more and more complex over the years and shows no signs of slowing down as new communication channels and touchpoints become available.
It is more important than ever for companies to adapt and offer an end-to-end service platform that will accommodate low touch interactions, such as community support, to highly complex interactions, sometimes requiring field service.
Provide end-to-end service excellence to your customers with SAP Hybris Service Cloud. Help your customers get the results they want. Give your teams the tools they need to deliver a first-class service experience.
Deliver seamless service in the field. Know what resources are available and equip your service technicians with the right knowledge and connect them with the right parts to solve onsite problems.