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CASE STUDY: TÜRK TRAKTÖR
SAP CRM SALES & SERVICE, INTERACTION CENTRE 
Client: Türk Traktör 
Location: İstanbul
Industry: Agricultural Equipment
BUSINESS TRANSFORMATION

Objectives

  • Building a support layer through every customer interaction point e.g. Call Centre, Field technician, etc.
  • Increase the number of new customers with new sales channels and current leads.
  • Providing an advance experience to customers and a complete service from beginning of the sales process and after the sales.

Why SAP CRM Sales & Service and Interaction Centre

  • Opportunity & Activity Management
  • Sales Order Management
  • Heavy Equipments and Tractor Sales
  • Logistics and Costing Integration
  • Warranty Management
  • Work Orders
  • Central Stock Request Management
  • Dealer – End Customer Sales
  • Dealer Processes (Apply, Approval etc.)
  • Claim Management

Lineris Support System can only be accessed by clients with necessary authorization.