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CASE STUDY: SAMA
SAP CRM CASE MANAGEMENT 
Client: SAMA - Saudi Arabia Monetary Agency 
Location: Saudi Arabia
Industry: Banking
BANKING & INSURANCE DISPUTES MANAGEMENT

Banking & Insurance Disputes Management department of SAMA collects complaints from banks or customers of banks and after evaluate the documentations and evidence from both sides, a hearing session is assigned to the case. After a while ‘Case Hearing’ takes place and decision is announced to both parties. During every step of the process, all parties are notified via e-mail and SMS.

  • Customer Insights and 360 Degree View
  • Sales Force Enablement & Productivity 
  • Native Mobile Application
  • Lead Management
  • Opportunity Management
  • Offer Management
  • Activity Management
  • ERP Integration

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