CASE STUDY: ARENA
SAP HYBRIS SALES & SERVICE CLOUD
Industry: High Tech
- Provide a 360 Degree View of Customer Insights
- Improve customer relationships through Complaint Management, and E-Mail integration.
- Increase the number of new customers via Lead Management, Opportunity Management, Offer Management, Activity Management and Workflow Management.
- Enable mobile access of field sales or service teams for their daily tasks by Native Mobile Application which can be integrated two-way with ERP Integration.
- Management of incident & changes with Workflow management and Ticket management.
Why SAP Hybris Sales and Service Cloud
- Flexible pricing approach for Arena’s current and future pricing & revenue models.
- Capability of dealing with many different customers and types of receivables.