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CASE STUDY: ARENA
SAP HYBRIS SALES & SERVICE CLOUD 
Client: Arena 
Location: İstanbul
Industry: High Tech
BUSINESS TRANSFORMATION

Objectives

  • Provide a 360 Degree View of Customer Insights
  • Improve customer relationships through Complaint Management, and E-Mail integration.
  • Increase the number of new customers via Lead Management, Opportunity Management, Offer Management, Activity Management and Workflow Management.
  • Enable mobile access of field sales or service teams for their daily tasks by Native Mobile Application which can be integrated two-way with ERP Integration.
  • Management of incident & changes with Workflow management and Ticket management.

Why SAP Hybris Sales and Service Cloud 

  • Flexible pricing approach for Arena’s current and future pricing & revenue models.
  • Capability of dealing with many different customers and types of receivables.

Lineris Support System can only be accessed by clients with necessary authorization.