Client
Enka

Location
Istanbul

Industry
Construction & Energy

ProjectStart
January 2012

Project End
July 2013

ENKA – SAP CRM SALES & SERVICE

BUSINESS TRANSFORMATION

Objectives
Providing a continuous and advance experience during whole process of service. Providing a support layer and increasing customer satisfaction rate.

Why SAP CRM Sales and Service

Opportunity & Activity Management
Sales Order Management
Spare Part Sales
Industry Machines, Heavy Equipments, Power System Sales Logistics and Costing Integration

Warranty Management Spare Part Replacement